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autogridd.co.uk

Refund Policy

Refund Policy

Last updated: August 2026

At Autogridd, we strive to ensure our customers are completely satisfied with the reports they purchase. Please read our refund policy carefully.

1. Eligibility for Refunds

We issue refunds for our digital products under the following conditions:

  • Non-delivery of the product: If due to an issue with our email system or database connection you do not receive a delivery email within the maximum specified delivery timeframe (24 hours).
  • No Data Found: If we are completely unable to pull any records for the valid VIN provided, a full refund will be automatically issued.
  • Major Defects: If the report provided contains critical formatting errors rendering it unreadable.

2. Non-Refundable Scenarios

Refunds will not be granted in the following situations:

  • You provided an incorrect or invalid VIN during checkout.
  • You changed your mind after the report generation process has already started.
  • The report lacks a specific piece of information (e.g., a specific maintenance record) because that information was never officially reported to any agency. We aggregate available data; we cannot create data that does not exist.

3. How to Request a Refund

To request a refund, please contact our support team through the Contact Us page within 7 days of your purchase. Please include your Order ID, the VIN, and the reason for the refund request. Our team will review your request and process eligible refunds within 3-5 business days.